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Return / Refund Policy

Returns

Our policy lasts for 14 days. If 14 days have gone by after receiving your order, unfortunately, we can’t offer you a refund or exchange.

In order to protect our employees and our customers from any additional risk of COVID-19, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

We will not accept returns of used products, repackaged products, or opened products. The determination of condition is at our sole discretion. 

We reserve the right to refuse any refund or exchange on heavily used products.

All returns or exchanges are subject to a third-party verification process.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Due to health and safety concerns, some health care items, home health and personal care products cannot be returned even if unopened and no refunds will be issued.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Please do not send your item without prior notification. you can notify us by emailing us at admin@halipax.com.

Refunds (if applicable)

Once your return is received and inspected by third party, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 5-10 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not refund postage for lost, unclaimed or undelivered packages. If a package is returned as undelivered/unclaimed, it is the customer's responsibility to follow up with the postal carrier.

Please note shipping fees are not refundable (if initially covered by us, they will be deducted from the return payment).

If you want to return your order we will charge a 30% restocking fee.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@halipax.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable)

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@halipax.com 

Order Cancellation

Customers have 4 hours to cancel their order if they changed their mind for any reason. Unfortunately we cannot cancel orders as we ship all orders within 4 hours.

If you want to cancel your order we will charge a 15% cancellation fee as payment providers charge this to us to reverse a payment. In order to cover these costs, they will be solely the customer's responsibility.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping

Once we received your initial email request for return, upon approval, you may return your product to the address we will provide via email.

PLEASE DO NOT SEND YOUR ITEMS WITHOUT PRIOR NOTIFICATION, WE HAVE A RIGHT TO REFUSE THE RETURNED ITEMS IF FAILURE TO DO SO.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable, Signature Required shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.