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    Questions & Answers

    FREQUENTLY ASKED QUESTIONS

    HYPERTRAX™

    HOW TO GET THE BEST RESULTS?

    HOW OFTEN SHOULD I USE HYPERTRAX?

    CAN USING HYPERTRAX CAUSE PAIN & DISCOMFORT?

    WILL YOUR DEVICE FIT TO MY NECK SHAPE?

    IS HYPERTRAX FDA APPROVED?

    IS IT COVERED BY INSURANCE?

    DOES IT COME WITH WARRANTY?

    DO I NEED A VOLTAGE CONVERTER IF I LIVE OVERSEAS?

    IS HYPERTRAX RECHARGEABLE?

    WHAT MAKES HYPERTAX™ SO UNIQUE?

    ARE THERE ANY CONTRAINDICATIONS?

    WHERE CAN I PURCHASE THE EXTRA EXTERNAL TENS PADS?

    DO YOU HAVE A DOWNLOADABLE INSTRUCTIONS?

    WHAT IS THE WEIGHT & DIMENSION OF THE PACKAGE?

    LUMBARTRAX™

    HOW TO GET THE BEST RESULT USING LUMBARTRAX

    IS LUMBARTRAX SAFE TO USE?

    ARE THERE ANY CONTRAINDICATIONS?

    WHY THE EMS FUNCTION NOT WORKING?

    WHAT IS THE MAXIMUM SIZE AND WEIGHT LUMBARTRAX SUPPORTS?

    CAN I USE LUMBARTRAX ON MY UPPER BACK AND NECK AREA?

    WHERE CAN I DOWNLOAD THE MANUAL IF IT IS MISSING?

    WHERE CAN I ORDER EXTRA EXTERNAL PADS?

    CERVITRAX™

    IS THE COLLAR ONE SIZE FITS ALL?

    HOW DO YOU PUT THE COLLAR ON?

    CAN IT BE USED ONLY FOR STIFF NECK?

    HOW LONG SHOULD I WEAR IT?

    HOW DO YOU ADJUST THE COLLAR?

    WHY MY CERVITRAX DOES NOT HOLD AIR?

    HOW DOES IT COMPARE WITH THE ONES YOU LAY DOWN TO USE?

    HOW LONG IT TAKES BEFORE NOTICING RESULTS?

    IS CERVITRAX™ FDA APPROVED?

    DO I NEED A DOCTOR PRESCRIPTION TO BUY IT?

    CAN YOU WEAR IT AT NIGHT WHEN GOING TO BED?

    ARE THERE ANY CONTRAINDICATIONS?

    DERNOX COLD LASER THERAPY DEVICE

    HOW LONG DOES THE TREATMENT USUALLY TAKE?

    HOW MANY TREATMENTS ARE NEEDED?

    IS COLD LASER THERAPY SAFE?

    WHO CAN USE COLD LASER THERAPY?

    ARE THERE ANY CONTRAINDICTIONS?

    WHAT CONDITIONS CAN COLD LASER THERAPY TREAT?

    WHAT ARE THE ADVANTAGES OF COLD LASER THERAPY?

    WHAT PENETRATION/TREATMENT DEPTH DOES DERNOX OFFER WITH VARIOUS SETTINGS?

    HOW MANY JOULES DOES DERNOX PROVIDE?

    IS THE FREQUENCY ADJUSTABLE?

    WILL THIS HELP TO HEAL LARGE OPEN WOUNDS?

    DOES IT GET COLD?

    WHY MY DERNOX DOES NOT TURN ON?

    SENTINEX™ Advanced Hand Rehabilitation Robotic Gloves

    IS THERE A VIDEO INSTRUCTIONS?

    DO YOU HAVE A GLOVE SIZE CHART?

    WHAT IS THE POWER SOURCE AND WILL IT HURT MY HAND?

    CAN I WEAR THE GLOVE BY MYSELF?

    HALIPAX™ INTEGRATIVE MEDICINE COLD LASER WATCH

    HOW TO USE THIS DEVICE?

    HOW SOON CAN I NOTICE THE RESULTS?

    IS THIS DEVICE SAFE TO USE?

    DO I NEED TO USE THE NASAL PROBE DURING TREATMENT?

    WILL I GET THE RESULTS SOONER IF I MAXIMIZE THE RECOMMENDED SESSION?

    WHY SHOULD I WEAR THE DEVICE ON MY LEFT WRIST?

    CAN I REPLACE USING MY MEDICATION WITH THE COLD LASER?

    WILL I FEEL ANYTHING WHILE USING THE DEVICE?

    ARE THERE ANY CLINICAL TEST DATA?

    HOW TO OBTAIN A DIGITAL COPY OF THE MANUAL

    ACHEFLY / FITDASH

    WHERE CAN I OBTAIN AN ENGLISH VERSION OF THE INSTRUCTION MANUAL?

    DO YOU HAVE A VIDEO INSTRUCTION?

    HOW TO PAIR REMOTE CONTROL?

    CAN I USE THE DEVICE ON WET SURFACE??

    BEAUTYPLUS™ RF ULTRASONIC DEVICE

    How often should I use the Ultrasonic Massager?

    Can I use the device every day?

    How long does it take to see the results of the Ultrasonic Massager?

    Do I need to use cream or gel to use the device?

    Is the treatment painful?

    My device makes no sounds! Is it broken?

    Can I use the device on any part of my body?

    Is it safe to use the device during pregnancy?

    What else can I do to maximize and maintain the results?

    How often I could repeat the therapy?

    CRYOPAD-X FAT CELL FREEZER

    HOW OFTEN SHOULD I USE THE CRYOPAD-X?

    ARE THERE ANY PRECAUTIONS & WARNINGS?

    IS CRYOPAD-X FDA APROVED?

    WHAT IS THE DEVICE'S VOLTAGE?

    WHERE CAN I DOWNLOAD THE USERS MANUAL?

    LUMIPAX™ RED LIGHT PAIN RELIEF DEVICE

    WHAT PARTS OF THE BODY CAN IT BE USED ON?

    IS IT SAFE TO USE?

    IS THERE ANY SCIENTIFIC RESEARCH TO BACK IT UP?

    WHAT ARE OTHER BENEFITS?

    HOW DOES IT WORK?

    WHAT SEPARATES LUMIPAX™ FROM OTHER PRODUCTS?

    SHOULD I RELY ON THE LUMIPAX™ IF I HAVE A SERIOUS INJURY?

    CAN IT BE USED FOR OSTEOPOROSIS?

    CAN I USE THIS DEVICE ON MY PET / DOG / CAT?

    IS IT REQUIRED TO WEAR PROTECTIVE GOGGLES EVERY TIME I USE THE DEVICE?

    HOW OFTEN SHOULD I USE THE LIGHT?

    CAN I USE SKIN CREAM WITH THE DEVICE?

    CAN THIS RED LIGHT THERAPY HELP WITH WRINKLES OR SKIN REJUVENATION?

    IS LUMIPAX USES INFRARED LIGHT?

    SHIPPING

    WHAT IS YOUR SHIPPING POLICY?

    WHAT'S YOUR DELIVERY TIME?

    WILL I BE CHARGED ANY CUSTOMS AND DUTY FEES?

    HOW DO I TRACK MY ORDER?

    DO YOU SHIP TO MY COUNTRY?

    ORDERS

    WHAT IS YOUR RETURN / REFUND POLICY?

    CAN I CHANGE OR CANCEL MY ORDERS?

    HOW DO I PLACE AN ORDER?

    PAYMENT, BILLING AND FEES

    COVID-19

    ARE YOU STILL OPEN ONLINE?

    WILL MY ORDER ARRIVE ON TIME?

    HOW ARE YOU KEEPING CUSTOMERS SAFE?

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    WARRANTY 1 Year Replacement Warranty