MH (Graphene Preheat Switch): This function utilizes graphene heating technology to gently warm up the device, ensuring optimal performance and comfort before use. It helps in achieving a consistent temperature for better effectiveness.
MV (Suspended Magnetic Function Switch): This feature enables seamless operation through a magnetic suspension system, allowing for a more stable and responsive user experience. It enhances control and functionality for a smoother interaction with the device.
To make the most of your daily self-care routine with Biomax Fusion, try the following tips:
Use Consistently – Regular sessions can help you build a balanced, wellness-focused habit.
Apply Thoughtfully – Position the device over your preferred area and adjust settings for comfort.
Start Gently – Begin at a lower energy level and increase gradually as needed.
Stay Hydrated – Drinking water before and after your session can support your overall sense of well-being.
Support with Healthy Habits – Movement, rest, and daily mindfulness can enhance your overall experience.
Follow the Instructions – Refer to the user manual for safe and effective use every time.
Consult a Professional – Always speak with a qualified wellness or healthcare professional if you have any questions or concerns before using the device.
A calm, consistent routine can help you integrate Biomax Fusion seamlessly into your daily wellness practice.
Terahertz (THz) energy refers to electromagnetic waves that fall between microwave and infrared frequencies, specifically in the 0.1 to 10 THz range. These waves are known for their vibrational properties, which have gained attention in wellness and lifestyle technologies.
In wellness-focused devices, terahertz-inspired technology is often incorporated to support a sense of relaxation, promote balance, and enhance personal comfort. It’s valued for its non-invasive and gentle nature, making it suitable for regular, at-home self-care routines.
While research into terahertz applications is still evolving, many users appreciate its role in supporting modern, energy-based wellness practices.
Using the blower once a day is generally sufficient for most users. If you prefer more frequent sessions, it can be used up to three times daily, just be sure to allow at least four hours between uses.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions.
Biomax Pro is designed to be safe and comfortable when used as directed. That said, everyone’s experience can vary slightly based on personal sensitivity and how often the device is used.
Some users may notice a gentle warmth or mild tingling sensation during or after use. These effects are generally temporary and vary from person to person.
To help ensure a comfortable experience:
Use for 15 to 30 minutes per session, depending on your comfort level
Some users enjoy longer sessions, up to 50 minutes, but starting with shorter durations is recommended
Consistency and moderation are key; more frequent use doesn't always lead to better results
Always follow the user manual and give your body time to adjust as needed. If you notice any unusual discomfort, reduce usage and consult a qualified professional before continuing.
For best results, it's recommended to apply a suitable gel or cream before using your terahertz wellness device. This helps improve surface contact and creates a smoother, more comfortable experience.
Recommended Options:
• Aloe Vera Gel – Naturally soothing and hydrating, it helps provide a cooling glide across the skin.
• Conductive Gel – Commonly used with beauty and wellness tools to support smooth movement and surface interaction.
• Hyaluronic Acid Gel – A water-rich option that supports hydration and complements a skincare-focused routine.
• Water-Based Gels – Simple, fragrance-free gels often used in personal care devices for improved contact.
• Light Moisturizers – Avoid heavy or oily creams. Lightweight lotions can offer comfort and hydration without affecting device use.
While optional, these products can enhance overall comfort and performance during your wellness routine.
Biomax Pro can be used over clothes or on bare skin. However, for maximum heat effect, it is highly recommended to remove clothing during the session, if possible.
Biomax Pro is designed for a gentle, non-invasive experience. Most users describe the session as comfortable and easy to use.
However, because everyone responds differently, some individuals may notice mild sensations such as warmth, tingling, or temporary sensitivity during or after use. These are natural responses and usually fade as your body becomes familiar with the device.
To ensure a smooth experience, start with shorter sessions and gradually increase based on your comfort. Always follow the user guidelines for best results.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions.
Terahertz (THz) waves are a type of gentle electromagnetic wave that can interact with water molecules. When exposed to THz waves, the natural motion of water molecules may be influenced, which some researchers suggest could help improve flow or hydration properties.
While this area of science is still developing, early studies show that THz waves might encourage a more organized structure in water, potentially making it behave more smoothly or efficiently. These effects are subtle and not fully understood yet, but they’re part of what makes terahertz energy interesting for wellness and innovation.
For starters we recommend 3-5 minutes session on a soft flat surface like a bed or couch for the first week and gradually move to a hard surface for better range of motion and make your way up to 5-7 minutes on second week and 7-15 minutes weeks after as you feel comfortable using it.
Be sure to read and follow all cautions and instructions and consult your physician before using the device .
MAKE SURE YOU PLACE YOUR HEAD IN A RIGHT DIRECTION AS SHOWN BELOW
For best results, we recommend starting with short sessions, about 5 to 7 minutes, twice a day (morning and evening). As your body adjusts, you can gradually increase each session to 10–15 minutes, up to two times per day.
Some users prefer using Hypertrax in the morning to help them feel refreshed and ready for the day, while others enjoy using it at night as part of their wind-down routine.
Many people also find it helpful to use Hypertrax before and after workouts or physical activity as part of their wellness routine.
Once you feel comfortable and satisfied with your routine, you can reduce usage as needed to maintain your results.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions.
Hypertrax is designed to deliver a calming and supportive experience. Most users find it relaxing and comfortable to use.
However, if you're new to this type of device or have sensitivities in your neck area, you might feel some initial discomfort. In such cases, we recommend starting on a soft, flat surface like a bed or sofa. This helps reduce the intensity of the lift and makes the experience gentler.
As your body adjusts, you may transition to a firmer surface to allow for a fuller range of motion.
Start with shorter sessions and gradually increase the time based on your comfort. If you feel any strong discomfort during use, pause the session and reassess your settings or surface.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions
No, Hypertrax is not rechargeable. It must be plugged into a power source during use. This ensures the device delivers consistent traction, heat, and pulse functions, which require more power than a battery alone can provide.
Hypertrax stands out with its advanced bidirectional motion technology, designed to provide dynamic lift and support. Unlike static pillows or simple inflatables, it offers smooth, natural movement that encourages comfort and flexibility.
It combines four key functions into one easy-to-use device:
Dynamic neck lift with adaptive motion
Gentle rhythmic pulse for added comfort
Soothing warmth to enhance relaxation
Smart modulation for a tailored experience
Fully adjustable and designed with user comfort in mind, Hypertrax offers a personalized way to unwind—perfect for your home, work, or travel routine.
Enjoy a modern approach to everyday ease, anytime you need it.
We do not sell the extra pads separately on our store but you can purchase a pack of 20 pieces from any online market places such as Amazon for US$10. They called " SNAP-ON TENS PADS".
For your safety, do not use this device at the same time as other electronic wellness equipment, especially those designed for internal support or monitoring.
If you are using high-frequency electronic devices, the electrical pulse feature may interfere with them.
While Lumbartrax is designed with safety and comfort in mind, we recommend consulting a qualified professional before use, especially if you have any specific health concerns or sensitivities.
Do not use if you:
Have implanted electronic or metal devices
Have had recent procedures or injuries in the lower back
Experience any discomfort or unusual sensations during use
Have conditions that affect flexibility or movement in the lower back
Are sensitive to electrical stimulation
Additionally, the electric pulse feature should not be used by individuals with implanted electronic devices.
If you are pregnant or have any concerns about using this device, we encourage you to seek professional guidance before adding Lumbartrax to your routine.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions.
Your well-being is our priority, please use this device responsibly and follow all provided guidelines.
Unfortunately, we do not sell them separately but they are available online or on AMAZON to purchase in different sizes and shapes. They are called "SNAP-ON TENS PADS"
For the best experience, use the device for up to 20 minutes per session, 3 to 4 times a day.
When removing the device, do so gently, allow your neck and upper body to gradually adjust. This helps support alignment and promotes consistent, comfortable use throughout your wellness routine.
As always, follow the usage instructions provided with the product and adjust based on your comfort level.
Unlike devices that require you to lie down or stay in one position, Cervitrax is designed for upright use and mobility.
Its comfortable, wearable design allows you to move freely and go about your day, whether you're at home, at work, or on the move, without being tied to bulky or fixed setups.
Before incorporating a neck traction device into your wellness routine, please keep the following considerations in mind to ensure safe and comfortable use:
Pregnancy: This product is not recommended during pregnancy due to potential pressure or posture discomfort.
Recent Physical Strain: If you've recently experienced any strain or impact to the neck area, it’s best to wait or seek guidance before use.
Discomfort or Sensitivity: Discontinue use if you feel any unusual pressure, lightheadedness, or general discomfort during use.
Skin Sensitivity: Users with sensitive skin or irritation in the neck area may experience discomfort from prolonged contact.
Recommended Use: Using the device too frequently or with excessive pressure may lead to temporary stiffness. Stick to the suggested usage time and intensity.
Posture & Balance: If you have challenges with posture or stability, use the device only in seated or reclined positions.
Not sure if this device is right for you? It’s always a good idea to seek personal guidance before starting any new wellness practice.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions.
The finger rehabilitation training glove utilizes air pressure to offer resistance, gently guiding your hand into a fist and then assisting in opening it.
The air power is gentle, making it suitable for dysfunctional hands. With 8 adjustable movement ranges, you can choose the level that suits you, ensuring that your fingers are never at risk of harm.
For best results, use the ultrasonic massager 3 to 5 times per week. Start with short sessions of 10–15 minutes and gradually increase the duration as your skin becomes familiar with the routine.
To maintain comfort and effectiveness:
Follow the device’s recommended guidelines
Allow time for your skin to rest between sessions
Avoid overuse, consistency is more effective than intensity
Always consult the user manual and, if needed, speak with a qualified professional before starting any new wellness routine.
Yes, you can use the device daily, especially if it’s designed for gentle, at-home use. However, it's recommended to start with shorter sessions (10–15 minutes) and gradually increase based on your comfort level and the product’s guidelines. Be sure to monitor your skin’s response and take rest days if you notice any sensitivity or irritation.
Yes, for best results, it's recommended to apply a massage oil, conductive gel, essential oil, lotion, or water-based cream before using the device.
These help transmit the ultrasound waves more effectively and ensure smooth contact with the skin. Using the device without a suitable lubricant may reduce its effectiveness and cause discomfort.
No worries, your device is functioning as intended.
The massager operates silently during use, which is completely normal. Despite the lack of sound, it's working effectively to deliver its features. If the lights and settings respond as expected, your device is in perfect working order.
This device is intended for use on areas like the arms, legs, back, and abdomen. For safety, avoid applying it to the chest or directly over the heart area.
To ensure a safe and comfortable experience:
Always follow the included usage instructions
Start on a low setting and adjust based on comfort
If any area feels sensitive or uncomfortable, discontinue use in that spot
As with any wellness device, consult a qualified professional if you have any concerns before starting use.
We do not recommend using the device during pregnancy unless approved by a qualified healthcare professional.
While the device is designed with safety in mind, pregnancy can involve unique sensitivities, and it's always best to consult your doctor before incorporating any wellness devices into your routine.
THERE WILL BE 2 WEEKS DELAY IN FULFILLMENT FOR SOME PRODUCTS AND REGIONS ON ALL ORDERS PLACED BETWEEN 02/06/2021 AND 02/18/2021.
SHIPPING TIME
US ORDERS
US orders take 5-10 business days to be delivered to you and we ship within 3 business days if the item is in stock.
All preorders are shipped and delivered within 25 days after placing an order.
INTERNATIONAL ORDERS
International orders take 7-14 business days to be delivered, we ship within 5 business days if item is in stock.
All preorders are shipped and delivered within 25 days.
Shipping time might vary depending on location, customs regulations and other factors beyond our control.
SHIPPING CHARGES
We offer FREE worldwide shipping.
CUSTOMS IMPORT DUTY
All International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees.
These funds are neither paid to Halipax nor are they set by Halipax rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.
Funds are due upon receipt in accordance with your local import and postal regulations and are customers
The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.
To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.
We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.
REFUSING TO PAY CUSTOMS
If you choose to refuse the customs fee and the parcel is returned back to Halipax, there will be no refund issued.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
CUSTOMS CLEARANCE
Customers are fully responsible to follow the customs clearance procedure and formalities by providing all necessary documents required by customs according to their country's law and regulations to clear their orders.
Halipax takes no responsibility whatsoever for orders being returned to the shipper or abandoned if customer failed to provide the required paperwork in time.
LOST PACKAGE
We do not refund for lost packages. Please consider adding insurance to your package.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Your order will take 1-3 days to process and between 5 to 15 days to arrive at your doorstep once your order is dispatched, You will receive tracking information of your parcel by email within 3 to 5 days after ordering.
Please note delivery times may vary sometimes according to Peak busy season, Public holidays and country’s custom restrictions.
WILL THERE BE A DELAY AMID COVID-19 PANDEMIC?
Yes, you can expect shipping delays. More countries are limiting passenger flights and closing their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders, So, the estimated delivery time will be between 20-25 days.
We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.
International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees.
These funds are neither paid to Halipax nor are they set by Halipax rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.
Funds are due upon receipt in accordance with your local import and postal regulations.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.
To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.
We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.
You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery.
Alternatively, enter your tracking number into ‘Track your order’ on our website.
WHY MY TRACKING NUMBER NOT WORKING?
After you received an email with tracking information once your order is dispatched, you need to allow 3 to 5 business days for logistic to update their tracking record information on their system.
If you still have issues tracking your order, simply email us at admin@halipax.com and we will be more than happy to assist and locate your order.
WHAT TO DO IF MY TRACKING NUMBER IS STUCK?
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email and provide your shipping address again.
Step 3: If the items have arrived at your destination country - they are with local post of your country and most likely at your nearest post office. In an event of loss of merchandise while the items have arrived at destination country, we will not be responsible.
Most likely yes! We ship almost everywhere in the world.
*Many international orders are subject to tariffs/duties to be paid by the customer. These fees and taxes are the sole responsibility of the customer and are not factored into the price at purchase.
Please be sure to research your countries rules, regulations, tariffs, and duties before placing your order.
Halipax ("we" and "us") is the operator of (https://halipax.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
RETURNS
When dealing with personal health and rehabilitation - a product may function exactly as designed and work effectively for many patients. However individual results will vary.
We strongly suggest working with your HCP before making any purchases of medical equipment or supplies to give you the best chance of seeing a positive individual outcome.
We are unable to provide a warranty or guarantee that a particular product will treat your condition or relieve your symptoms. All products sold by halipax.com have a 1-year replacement warranty against defects.
Our policy lasts for 14 days from the date of delivery. If 14 days have gone by, unfortunately, we can’t offer you a return, refund, or exchange.
ALL returned items MUST be returned in LIKE-NEW condition with all original packaging and instructions and in the same condition that we sent them to you.
Damaged boxes, stains, pet hair, folded cards, broken seals/ plastic foiling, missing parts will not be accepted.
All returns or exchanges are subject to a third-party verification process.
If the condition of the product shipped back to us is not in an acceptable condition we reserve the right to not refund or exchange.
**Due to health and safety concerns and the hygienic nature of some products, in order to protect our employees and customers from any additional risk these items are NOT eligible for a refund if used or tried and no refunds will be issued.
These items include but are not limited to the following:
Personal Medical Products
Compression Garments
Cervical and Lumbar Traction Devices & Accessories (Condition Apply)
Facial Massage Devices
TENS/NMES units
Pillows & Cushions
Beauty and Personal Care Devices
Cupping/ Moxa Devices (FITDASH / ACHEFLY)
These items are eligible for Warranty Replacement or Store Credit at 20% off the initial value ONLY. There may be other exclusions.
If you have a question about the return eligibility of a particular product please contact us.
ALL CLAIMS OR REQUESTS FOR RETURNS OF DEFECTIVE PRODUCTS MUST BE MADE BY THE CUSTOMER TO HALIPAX WITHIN 72 HOURS OF THE RECEIPT OF THE PRODUCT(S) BY THE CUSTOMER VIA EMAIL OR BY CALLING +1 805 285 0748
To complete your return, we require a receipt or proof of purchase emailed to you when purchased.
Please do not send your purchase back to the manufacturer.
Please do not send your item without prior notification. you can notify us by emailing us at admin@halipax.com.
REFUNDS
Once your return is received and inspected by a third party, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 5-10 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not refund postage for lost, unclaimed, refused, or undelivered packages.
If a package is returned as undelivered/unclaimed, it is the customer's responsibility to follow up with the postal carrier.
If a package is returned or abandoned for refusing to pay the country's legal Import tax, it is the customer's responsibility and we reserve the right to refuse the refund.
Please note shipping fees are not refundable (if initially covered by us, they will be deducted from the return payment).
**All returns are subject to a 25% restocking/disposal fee. (Condition Apply)
The restocking fee will be waived when you choose to exchange an item for a different item of equal or similar value. The product must still be in brand new and unused condition.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, please allow 3-5 days for delivery due to the delays and/or lack of scanning within delivery carriers for efficiency in this heightened period. If it still has not arrived after 5 days, please contact the carrier to file a claim.
Halipax is not responsible for packages that have been reported stolen, lost, or misplaced if carrier marks are delivered and is not obligated to issue refund or store credit for these packages.
Halipax is willing and happy to assist in finding the best solution to get the product to the recipient.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@halipax.com.
SALES ITEMS
Only regular priced items may be refunded, unfortunately, all items discounted by 40% or more are considered final sale and cannot be returned for store credit or refunded to the original form of payment.
EXCHANGE
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@halipax.com.
ORDER CANCELLATION
Customers have 4 hours to cancel their order if they changed their mind for any reason. Unfortunately, we cannot cancel orders as we dispatch all orders within 4 hours.
If you wish to cancel your UNSHIPPED order after 4 hours, we will charge a 6% cancellation fee as payment providers charge this to us to reverse a payment. In order to cover these costs, they will be solely the customer's responsibility.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
RETURN SHIPPING
Once we received your initial email request for return, upon approval, you may return your product to the address we will provide via email within 7 days. Unfortunately, if 7 days pass we are unable to accept the return.
**PLEASE DO NOT SEND YOUR ITEMS WITHOUT PRIOR NOTIFICATION, WE HAVE A RIGHT TO REFUSE THE RETURNED ITEMS IF FAILURE TO DO SO.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
**If you are shipping an item over $75, you should consider using a trackable, Signature Required shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
You can change or cancel your order within 4 hours. Just contact us at admin@halipax.com for your request.
If we have begun processing your order and it has not left our facility, and you still wish to cancel your order, you will be charged a 6% cancellation fee for your canceled orders.
It's super simple to purchase from our website! In order to help you, we've prepared a short step-by-step guide below:
Select the product you wish to buy;
Choose the right variant;
Make sure to check the quantity - Remember we have our unique Bundle Discount!
Click on the ‘Add to cart’ button or for faster checkout just click "Buy Now" Button;
If you Choose to Add to Cart, review all items in your cart - if you’re ready to finalize your order, click on ‘Checkout’;
Finalize your order by filling out all the information needed in the checkout page: Customer Information, Shipping Address, Billing Address, Shipping Method, Payment Information and Coupon if there's any;
Now you're only one step of completing your order! Review all your order and click on ‘Complete Order’ to finally set the wheels in motion for your package to come flying home ;-)
WHAT IF I ADD NON-ENGLISH SHIPPING ADDRESS?
Since we ship orders worldwide, our website and services are based on English. All the information required for shipment should be written in English. We also require you to add a telephone or mobile number along with shipping address, so the carrier can easily contact you.
WHAT SHOULD I DO IF I ACCIDENTALLY ORDER MORE THAN ONE PRODUCT?
NO WORRIES! We're here to help you :)
In that case it's important that you contact us ASAP, so we don't ship the item you incorrectly ordered.
Please note that if your order is already shipped, unfortunately, we won't be able to cancel it.
We accept payments by all major Credit Cards such as Visa, MasterCard, American Express, Diners Club and etc...
We also accept PayPal, Apple pay and Google Pay.
HOW SECURE IS YOUR SITE?
Halipax processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.
We take security very seriously, all payments are verified by Stripe to prevent fraud.
HOW CAN I IDENTIFY THE PAYMENT ON MY BANK STATEMENT?
Payments to Halipax via debit/credit cards are identified as "HALIPAX ONLINE"
DO I HAVE TO PAY CUSTOMS DUTY TAX ON MY ORDER?
Unfortunately we are unable to advise what customs charges may be applied to international shipments.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Halipax.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
WHAT TO DO IF MY PAYMENT WAS DECLINED?
If you are experiencing an issue when making a payment, please double check and follow the following steps
ERROR MESSAGE
make sure you have inputted the correct details by checking all the information correctly.
contact your bank to ensure there are no problems with the card.
please contact us to submit details and we will investigate further.
To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):
What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)What payment method you were trying (e.g. PayPal, Visa)
A description of the problem and what time the problem occurred
If you get an error message, please include it in your message to us
PAYMENT DECLINED
If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address you informed on checkout.
If the above doesn't help, your Credit Card Company or bank will have more information.
If using PayPal, please contact PayPal directly if your payment has been declined.
