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Frequently Asked Questions

Questions & Answers

FAQ

HYPERTRAX™

HOW TO GET THE BEST RESULTS?

HOW OFTEN SHOULD I USE HYPERTRAX?

CAN USING HYPERTRAX CAUSE PAIN & DISCOMFORT?

WILL YOUR DEVICE FIT TO MY NECK SHAPE?

IS HYPERTRAX FDA APPROVED?

IS IT COVERED BY INSURANCE?

DOES IT COME WITH WARRANTY?

DO I NEED A VOLTAGE CONVERTER IF I LIVE OVERSEAS?

IS HYPERTRAX RECHARGEABLE?

WHAT MAKES HYPERTAX™ SO UNIQUE?

ARE THERE ANY CONTRAINDICATIONS?

WHERE CAN I PURCHASE THE EXTRA EXTERNAL TENS PADS?

DO YOU HAVE A DOWNLOADABLE INSTRUCTIONS?

CERVITRAX™

IS THE COLLAR 1 SIZE FITS ALL?

HOW DO YOU PUT THE COLLAR ON?

CAN IT BE USED ONLY FOR STIFF NECK?

HOW LONG SHOULD I WEAR IT?

HOW DO YOU ADJUST THE COLLAR?

WHY MY CERVITRAX DOES NOT HOLD AIR?

HOW DOES IT COMPARE WITH THE ONES YOU LAY DOWN TO USE?

HOW LONG IT TAKES BEFORE NOTICING RESULTS?

IS CERVITRAX™ FDA APPROVED?

DO I NEED A DOCTOR PRESCRIPTION TO BUY IT?

CAN YOU WEAR IT AT NIGHT WHEN GOING TO BED?

FITDASH SERIES

WHERE CAN I OBTAIN AN ENGLISH VERSION OF THE INSTRUCTION MANUAL?

DO YOU HAVE A VIDEO INSTRUCTION?

COBALTRAX™

WHERE CAN I DOWNLOAD THE ENGLISH MANUAL?

CAN I HAVE THE GUIDE TO THE REMOTE CONTROL?

BEAUTYPLUS™ RF ULTRASONIC DEVICE

How often should I use the Ultrasonic Massager?

Can I use the device every day?

How long does it take to see the results of the Ultrasonic Massager?

Do I need to use cream or gel to use the device?

Is the treatment painful?

My device makes no sounds! Is it broken?

Can I use the device on any part of my body?

Is it safe to use the device during pregnancy?

What else can I do to maximize and maintain the results?

How often I could repeat the therapy?

CRYOPAD-X FAT CELL FREEZER

HOW OFTEN SHOULD I USE THE CRYOPAD-X?

ARE THERE ANY PRECAUTIONS & WARNINGS?

IS CRYOPAD-X FDA APROVED?

WHAT IS THE DEVICE'S VOLTAGE?

HALIPAX COLD LASER THERAPY DEVICE

HOW LONG DOES THE TREATMENT USUALLY TAKE?

HOW MANY TREATMENTS ARE NEEDED?

IS COLD LASER THERAPY SAFE?

WHO CAN USE COLD LASER THERAPY?

ARE THERE ANY CONTRAINDICTIONS?

LUMIPAX™ RED LIGHT PAIN RELIEF DEVICE

WHAT PARTS OF THE BODY CAN IT BE USED ON?

IS IT SAFE TO USE?

IS THERE ANY SCIENTIFIC RESEARCH TO BACK IT UP?

WHAT ARE OTHER BENEFITS?

HOW DOES IT WORK?

WHAT SEPARATES LUMIPAX™ FROM OTHER PRODUCTS?

SHOULD I RELY ON THE LUMIPAX™ IF I HAVE A SERIOUS INJURY?

CAN IT BE USED FOR OSTEOPOROSIS?

CAN I USE THIS DEVICE ON MY PET / DOG / CAT?

IS IT REQUIRED TO WEAR PROTECTIVE GOGGLES EVERY TIME I USE THE DEVICE?

HOW OFTEN SHOULD I USE THE LIGHT?

CAN I USE SKIN CREAM WITH THE DEVICE?

CAN THIS RED LIGHT THERAPY HELP WITH WRINKLES OR SKIN REJUVENATION?

IS LUMIPAX USES INFRARED LIGHT?

SHIPPING

WHAT IS YOUR SHIPPING POLICY?

WHAT'S YOUR DELIVERY TIME?

WILL I BE CHARGED ANY CUSTOMS AND DUTY FEES?

HOW DO I TRACK MY ORDER?

DO YOU SHIP TO MY COUNTRY?

ORDERS

WHAT IS YOUR RETURN / REFUND POLICY?

CAN I CHANGE OR CANCEL MY ORDERS?

HOW DO I PLACE AN ORDER?

PAYMENT, BILLING AND FEES

COVID-19

ARE YOU STILL OPEN ONLINE?

WILL MY ORDER ARRIVE ON TIME?

HOW ARE YOU KEEPING CUSTOMERS SAFE?

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