MH (Graphene Preheat Switch): This function utilizes graphene heating technology to gently warm up the device, ensuring optimal performance and comfort before use. It helps in achieving a consistent temperature for better effectiveness.
MV (Suspended Magnetic Function Switch): This feature enables seamless operation through a magnetic suspension system, allowing for a more stable and responsive user experience. It enhances control and functionality for a smoother interaction with the device.
THz radiation is non-ionizing and is considered to be safe for humans at low powers. THz waves are strongly absorbed by water molecules, which limits their penetration into tissues by hundreds or even tens of microns.
Terahertz (THz) radiation is a type of electromagnetic radiation that falls within the frequency range of approximately 0.1 THz to 10 THz, corresponding to wavelengths between 3 mm and 30 mm. These frequencies are higher than those of radio waves and microwaves but lower than infrared light.
The key differences between terahertz (THz) radiation and infrared (IR) radiation lie in their wavelengths, frequencies, and applications:
1. Wavelength and Frequency:
Terahertz (THz):
Frequency range: 0.1 THz to 10 THz
Wavelength range: 3 mm to 30 µm
THz waves fall between microwaves and infrared in the electromagnetic spectrum.
Infrared (IR):
Frequency range: 300 GHz to 400 THz
Wavelength range: 1 mm to 700 nm (depending on the type of infrared, e.g., near, mid, or far IR)
IR is positioned between THz radiation and visible light.
2. Penetration:
Terahertz (THz) waves can penetrate certain non-metallic materials like clothing, paper, or plastic, making them useful in imaging and security scanning applications.
Infrared (IR) waves do not penetrate materials as well but are primarily absorbed and re-emitted as heat, which is why they are often used for thermal imaging.
3. Applications:
Terahertz (THz) radiation is used in security scanning (like airport body scanners), medical imaging, and material analysis, as it can detect structural properties of objects without causing harm.
Infrared (IR) is widely used in thermal cameras, remote controls, and sensors, as well as in medical applications for heat-based therapies and diagnostics.
4. Energy:
Terahertz waves have lower energy than infrared radiation, making them less likely to cause molecular ionization or significant heating effects.
Infrared waves have higher energy and are primarily associated with heat, as IR radiation is absorbed by molecules, causing them to vibrate and generate warmth.
In summary, terahertz waves are lower in energy, longer in wavelength, and used for penetration and scanning, while infrared radiation is higher in energy, shorter in wavelength, and commonly associated with heat detection and thermal imaging.
THz waves are non-ionizing, meaning they do not carry enough energy to ionize atoms or molecules. This makes them safer for use in medical and imaging applications compared to higher-energy waves like X-rays.
2. Penetration Capabilities:
THz waves can penetrate various non-metallic materials (such as clothing, paper, and some plastics) without causing damage. This makes them valuable for applications like security scanning and non-destructive testing.
3. Sensitivity to Material Properties:
THz radiation is highly sensitive to the vibrational modes of molecules, allowing it to provide detailed information about the chemical composition and structure of materials. This is beneficial for material characterization and quality control.
4. High Resolution:
The short wavelengths of THz waves allow for high-resolution imaging. This can be advantageous in medical imaging, material analysis, and even in biological research.
5. Therapeutic Potential:
Some studies suggest that THz radiation may promote healing and reduce inflammation, offering potential therapeutic applications that other electromagnetic waves may not provide.
6. Broadband Spectrum:
THz radiation spans a wide frequency range, enabling diverse applications across various fields, including telecommunications, imaging, and spectroscopy.
7. Safety in Biological Applications:
Due to their non-ionizing nature and low power requirements, THz waves pose fewer risks in biological applications compared to higher frequency radiation, making them more suitable for certain medical diagnostics and therapies.
8. Versatility in Research:
THz technology is being explored in various research fields, including materials science, biology, and physics, due to its unique properties and capabilities.
In summary, terahertz radiation offers a unique combination of safety, penetration ability, sensitivity to material properties, and high resolution, making it a valuable tool across multiple fields compared to other electromagnetic wave bands.
Using Biomax Pro is safe and does not cause any negative side effects; however, some users may experience healing reactions.
Depending on individual body structures, some may feel pain, discomfort, or itchiness in specific areas. Previous unhealed or untreated pains or symptoms might resurface during the treatment.
These reactions are normal as part of the healing process. Some users may not feel anything during the session. It is recommended to continue the treatment to support the body in healing itself. Ensure adequate rest, proper nutrition, and light exercise or deep breathing during this process.
✔️ Many users have experienced up to 50 minutes of use without any adverse effects, only positive improvements.
✔️ For optimal results, use the device for 15 to 30 minutes, depending on the severity of your condition.
✔️ Remember, moderation is key; avoid overuse, even if something is beneficial.
To minimize the risk of side effects, it's important to follow the manufacturer’s guidelines regarding duration and frequency of use. If any discomfort or unusual symptoms occur, it's advisable to reduce usage and consult a healthcare professional.
The frequency of using the terahertz blower to see results can vary based on individual conditions, but here are some general guidelines:
Initial Results: Some individuals may notice benefits after just one use.
Typical Range: Achieving more noticeable results usually requires 5 to 15 sessions, depending on the severity of the condition.
Recommended Frequency: For optimal results, using the blower for 15 to 30 minutes per session is often suggested, with sessions spaced appropriately (e.g., once a day or up to three times a day with breaks in between).
Always consider your body's response and consult the manufacturer's guidelines or a healthcare professional for personalized recommendations.
When using terahertz therapy devices, it's best to choose gels or creams that enhance conductivity and complement the therapeutic effects. Here are some options:
Aloe Vera Gel – Known for its soothing and hydrating properties, aloe vera gel can provide a cooling effect and enhance the conductivity of terahertz therapy.
Conductive Gel – Typically used with ultrasound or electrotherapy, conductive gel is designed to increase the effectiveness of the device by improving the transmission of terahertz waves.
Hylauronic Acid Gel – This deeply hydrating gel improves skin moisture and elasticity, potentially enhancing the rejuvenating effects of terahertz therapy.
Water-based Gels – Any general water-based gel, such as those used in physiotherapy or ultrasound, can be effective in creating better contact between the device and the skin.
Light Moisturizing Creams – Avoid thick or oily creams, but a lightweight moisturizer may work to enhance glide and improve skin hydration during therapy sessions.
These products not only help in making the therapy more effective but also ensure the skin is protected and hydrated.
Biomax Pro can be used over clothes or on bare skin. However, for maximum heat effect, it is highly recommended to remove clothing during the therapy, if possible.
No, the treatment session is non-invasive, painless, and completely safe. However, it is normal to experience mild healing reactions such as slight pain, discomfort, or itchiness as the body begins to adjust to terahertz therapy and starts the healing process.
For starters we recommend 3-5 minutes session on a soft flat surface like a bed or couch for the first week and gradually move to a hard surface for better range of motion and make your way up to 5-7 minutes on second week and 7-15 minutes weeks after as you feel comfortable using it.
Be sure to read and follow all cautions and instructions and consult your physician before using the device .
MAKE SURE YOU PLACE YOUR HEAD IN A RIGHT DIRECTION AS SHOWN BELOW
In general Hypertrax should be used for about 10 to 15 minutes each session or multiple sessions per day and 3-4 times per week or even daily if needed.
For beginners we recommend 3 - 5 minutes sessions twice a day (morning and night) and gradually after a day or two, increase the time you spend on the device until you can complete an entire 15 minute program twice a day without discomfort.
Some people find using the device at night helps them relax and sleep better. Others find using Hypertrax™ in the morning rejuvenates them for the entire day, increases range of motion and relieves painful stiffness throughout the day.
You must continue using the device for at least 2 weeks or until your neck and back starts to feel loose and relaxed.
Once you achieved satisfactory results , you may continue using the device less to maintain the results you achieved.
People that work out or play sports find that using Hypertrax for just a few minutes before their workout or sport and a few minutes after their workout really helps to relieve painful neck and back stiffness from all the compressible forces endured during their workout.
It is very important to read and follow all cautions and instructions and consult your physician before using the device.
In general, using Hypertrax will be a relaxing experience involving no pain or discomfort.
However, if you have sensitivities in your cervical area, you may experience some initial discomfort when using Hypertrax.
In this situation, we recommend using Hypertrax on a soft flat surface like a bed or sofa to reduce the device's range of motion. This will decrease the intensity of the dynamic traction, making it easier to handle.
You can try moving to a harder surface to increase the device's range of motion once your neck curvature improved and the discomfort subsided.
You should always start slowly and gradually increase the session time if you suffer from a severe cervical condition.
If you experience severe pain or discomfort, stop using the device immediately.
Unlike many static traction pillows or low-quality neck traction devices that make unrealistic promises, our device features bidirectional motion technology for dynamic traction. This motion allows the cervical spine to stretch naturally, promoting flexibility and relaxation.
Hypertrax combines four key functions: dynamic neck traction, rhythmic pulse therapy, gentle heat, and adaptive modulation technology, making it a versatile addition to your wellness routine.
Designed for comfort and ease of use, this fully adjustable device offers a customized experience to suit individual preferences. Its sleek design ensures a comfortable fit, allowing users to unwind effortlessly at home.
With Hypertrax, you can enjoy a personalized relaxation experience, helping you feel more at ease throughout your day.
For your safety, please avoid using other electronic wellness devices simultaneously, especially those involving implanted or life-supporting equipment such as pacemakers or other monitoring devices.
If you are using high-frequency electronic equipment, be aware that the electrical pulse pads in this device could interact with such equipment.
While Hypertrax is designed with user safety in mind, we strongly recommend consulting a qualified healthcare professional before using this or any similar wellness device, particularly if you have underlying health conditions or concerns.
Avoid use if you have:
Have any implanted electronic or metal devices
Have had recent procedures or injuries in the neck area
Experience any discomfort or unusual sensations during use
Have conditions that affect flexibility or movement in the neck
Are sensitive to electrical stimulation
Additionally, the electric pulse feature should not be used by individuals with pacemakers or other implanted electronic devices.
If you are pregnant or have any pre-existing conditions related to the spine, joints, circulation, or nerves, we encourage you to consult a healthcare professional before incorporating Hypertrax into your routine.
Your well-being is our priority—please use this device responsibly and in accordance with provided guidelines.
We do not sell the extra pads separately on our store but you can purchase a pack of 20 pieces from any online market places such as Amazon for US$10. They called " SNAP-ON TENS PADS".
Place the Lumbartrax on a hard or soft flat surface according to your preferences.
Turn Lumbartrax ON using the controller and select the Auto mode 1 – 2
You can easily tailor the program to your requirements - e.g Increase or decrease vibrations, pulse, or traction.
For the first week, just use the device once a day for 5-7 minutes and slowly make your way up in the following weeks to a maximum of 15 minutes and 2 sessions per day.
Lumbartrax is very safe to use. Our products are FDA-registered and approved. Each device has been carefully quality tested before shipping to ensure it is working at its capacity.
For your safety, do not use this device at the same time as other electronic wellness equipment, especially those designed for internal support or monitoring.
If you are using high-frequency electronic devices, the electrical pulse feature may interfere with them.
While Lumbartrax is designed with safety and comfort in mind, we recommend consulting a qualified professional before use, especially if you have any specific health concerns or sensitivities.
Do not use if you:
Have implanted electronic or metal devices
Have had recent procedures or injuries in the lower back
Experience any discomfort or unusual sensations during use
Have conditions that affect flexibility or movement in the lower back
Are sensitive to electrical stimulation
Additionally, the electric pulse feature should not be used by individuals with implanted electronic devices.
If you are pregnant or have any concerns about using this device, we encourage you to seek professional guidance before adding Lumbartrax to your routine.
Your well-being is our priority, please use this device responsibly and follow all provided guidelines.
Unfortunately, we do not sell them separately but they are available online or on AMAZON to purchase in different sizes and shapes. They are called "SNAP-ON TENS PADS"
It’s designed to help ease pressure on the upper spine and promote relaxation in neck muscles.
This versatile device supports flexibility and helps reduce stiffness in the neck and spine, making it a great addition to your daily self-care routine.
Cervitrax was specifically created for mobility during use, allowing the user to have the ability to perform daily tasks without using outdated & cumbersome, "over the door" style contraptions.
You can wear it comfortably walking around and do your daily tasks.
You’ll feel immediate relief each time you inflate the bladder. As with any natural therapy, like chiropractic, the severity of your condition and frequency of treatment will determine your long-term pain relief and healing.
The finger rehabilitation training glove utilizes air pressure to offer resistance, gently guiding your hand into a fist and then assisting in opening it.
The air power is gentle, making it suitable for dysfunctional hands. With 8 adjustable movement ranges, you can choose the level that suits you, ensuring that your fingers are never at risk of harm.
If your other hand is healthy, in most cases you can slowly put it on yourself, if not, or your dysfunction fingers are really tight, you may need someone to assist you in putting on the glove.
It really depends on what you are treating. But on average 15-30 minutes daily seems to work great.
We recommend holding the cold laser in one area for 90 seconds and then moving it to the next area and continuing until you have done this three times in each spot. Repeat this process until you reach your desired treatment time.
The number of sessions needed varies based on individual circumstances, as each person and condition responds differently.
Some individuals may notice improvements after just one session, while others may require multiple sessions.
The total number of sessions depends on various factors, including the nature and severity of the issue, duration of the condition, and overall wellness. In some cases, additional follow-up sessions may be suggested for ongoing support.
Hundreds of research studies have shown Cold Laser Therapy to be safe and effective.
Cold Laser Therapy is non-invasive, non-toxic and non-thermal. Unlike other forms of radiation, Laser Therapy is beneficial rather than harmful to tissue. .
Cold Laser Therapy is gaining popularity among various wellness and healthcare professionals, including physiotherapists, chiropractors, massage therapists, and more.
Dernox Cold Laser Therapy is designed for convenient use, making it accessible for individuals to incorporate into their wellness routines at home.
If you have been experiencing discomfort for an extended period, consider discussing with a professional whether this therapy could be a suitable option for you.
Cold laser therapy is gaining popularity for its various potential benefits. Here are some of the ways this non-invasive technique may contribute to overall well-being:
Encourages Relaxation and Comfort
Cold laser therapy is designed to promote a sense of relaxation and ease. Many users report feeling a soothing effect, which may help them feel more at ease in their daily activities.
Supports Natural Recovery
By penetrating the skin, the light energy used in this therapy may help support the body’s natural recovery process. Users often describe a feeling of refreshment and renewal after sessions.
Enhances Circulation
This technique is believed to encourage better circulation, which can contribute to an overall feeling of vitality. Improved circulation may also support the body’s natural processes for tissue maintenance and repair.
Boosts Energy and Vitality
Some users notice a boost in their overall energy levels. The process is thought to enhance the body’s ability to utilize nutrients more effectively, which can contribute to an increased sense of well-being.
A Gentle, Non-Invasive Approach
Cold laser therapy does not require any incisions or invasive procedures, making it an appealing option for those seeking a gentle wellness practice.
Can Be Used for Targeted Relief
Many individuals use this therapy to target specific areas of tension or discomfort. The light energy is directed to specific points, offering a focused approach.
Promotes a Balanced State
This therapy is commonly used to help encourage a sense of balance in the body. Whether for relaxation or revitalization, it is widely appreciated for its holistic approach.
Convenient and Accessible
Cold laser therapy can be performed in professional settings or with personal-use devices, making it a convenient addition to a wellness routine.
A Drug-Free Option
For those looking for a wellness approach that does not rely on medications, cold laser therapy provides an alternative method that focuses on external application.
A Cost-Effective Wellness Practice
Compared to more intensive procedures, cold laser therapy offers an accessible and affordable way to explore a different approach to wellness.
Cold laser therapy is continuously being explored for its potential benefits, and many people find it to be a valuable addition to their self-care routine. If you're considering incorporating it into your lifestyle, consulting a professional can help determine the best approach for you.
Cold laser therapy devices are designed to support circulation and overall tissue vitality in the targeted area. Many users find that these devices contribute to a sense of renewal and may help enhance the body's natural recovery processes. Additionally, cold laser therapy is often used to promote overall skin and tissue wellness, helping to maintain strength and resilience.
No, the results due to time extension, or more than two daily repetitions will not be better, so we advise against it.
The amount of energy absorbed by the mucous tissue of the human body from the cold laser will not necessarily increase the healing effect, as excessive radiation will cause the mucous tissue to be less sensitive.
This will only shorten the life of the cold laser.
As the left wrist is closer to the heart and because the radial artery of the left hand is a superficial artery, this means that a cold laser can penetrate it more easily. This means all the blood in your body goes through it about every 8 minutes.
The operation of the cold laser is not physically felt. Therefore, in no case is it uncomfortable. Only the laser light, which is very strong, can be disturbing, so it is necessary to avoid looking directly into the laser itself.
In order to improve the viscosity of the blood, only a slight headache or dry throat may occur at the start of the use cycle, so we suggest that you consume enough water (at least 200 to 300ml) before you use the laser.
However, if you still feel any discomfort, you can reduce the intensity of the laser and reduce the duration of the operation.
In the extreme case, stop using it for a few days and then try again.
The device is very safe to use, however, don‘t massage your body more often than recommended. To avoid skin irritation use the device 3-4 times per week.
With consistent use over 6-8 weeks, you may notice your skin feeling smoother and more toned. For best results, regular use over 10-12 weeks is recommended.
We highly recommend to use any massage oil, conductive gel, essential oil, lotion or cream for the best results. We don’t recommend using the device without the massage lubricant.
Ultrasound waves need a transmitter to reach deeper dermal layers (a medical ultrasound machine also requires the use of a ultrasonic gel).
The good news is that using our Massager is designed to be a comfortable experience. During use, you may feel a warming sensation on the skin, which is a normal response. The ultrasonic waves help the gel and serums absorb more effectively into the skin.
This process encourages circulation, leaving the skin feeling refreshed. The warming sensation may last up to 30 minutes after use.
The Massager is designed to provide a targeted and stimulating massage experience for various areas of the body, including the legs, arms, and abdomen. However, it is not recommended for use on the chest or heart area.
The most effective way to improve skin texture and reduce the appearance of dimpling is to take a well-rounded approach.
Maintaining a balanced diet rich in vegetables, minimizing sugar intake, and avoiding processed foods can contribute to overall skin health. Pairing these habits with regular physical activity can help you achieve smoother and firmer-looking skin over time.
LUMIPAX is used for arthritis and pain relief for muscles and joints such as fingers, ankles, shoulders, knees, etc. It may also be used for meridians and acupressure points.
Numerous studies have explored the potential effects of 660 nm - 850 nm LED light. Research in this area is ongoing, examining its various applications and benefits.
LED Phototherapy is a highly effective method of delivering therapeutic light energy as well as increased circulation to the tissue of the treatment area. LED Phototherapy is becoming a more and more popular treatment among physical therapists and sports trainers.
We recommend using protective goggles as added protection. Staring directly into any light source may hurt the eye. Please note that this device is even safer than the sunlight because it does not have UVA, UVB or UVC waves.
We instruct to remove all creams or lotions before using the light. If you have residue of sunscreens cream, lotions, etc. the light may interact with the cream.
The device is designed to support relaxation, ease muscle stiffness, and promote comfort by temporarily increasing local circulation. Additionally, many customers have shared positive feedback about their experience using the device for skin care.
LUMIPAX Red light is not infrared because you can see it. Infrared is invisible. However, since it is in the electromagnetic spectrum sunlight does contain red light in this frequency.
But sunlight also contains UV which can be harmful to your skin in large amounts, and the red light from the sun is more dispersed; whereas the red light instrument concentrates the red light over a small area.
THERE WILL BE 2 WEEKS DELAY IN FULFILLMENT FOR SOME PRODUCTS AND REGIONS ON ALL ORDERS PLACED BETWEEN 02/06/2021 AND 02/18/2021.
SHIPPING TIME
US ORDERS
US orders take 5-10 business days to be delivered to you and we ship within 3 business days if the item is in stock.
All preorders are shipped and delivered within 25 days after placing an order.
INTERNATIONAL ORDERS
International orders take 7-14 business days to be delivered, we ship within 5 business days if item is in stock.
All preorders are shipped and delivered within 25 days.
Shipping time might vary depending on location, customs regulations and other factors beyond our control.
SHIPPING CHARGES
We offer FREE worldwide shipping.
CUSTOMS IMPORT DUTY
All International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees.
These funds are neither paid to Halipax nor are they set by Halipax rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.
Funds are due upon receipt in accordance with your local import and postal regulations and are customers
The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.
To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.
We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.
REFUSING TO PAY CUSTOMS
If you choose to refuse the customs fee and the parcel is returned back to Halipax, there will be no refund issued.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
CUSTOMS CLEARANCE
Customers are fully responsible to follow the customs clearance procedure and formalities by providing all necessary documents required by customs according to their country's law and regulations to clear their orders.
Halipax takes no responsibility whatsoever for orders being returned to the shipper or abandoned if customer failed to provide the required paperwork in time.
LOST PACKAGE
We do not refund for lost packages. Please consider adding insurance to your package.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Your order will take 1-3 days to process and between 5 to 15 days to arrive at your doorstep once your order is dispatched, You will receive tracking information of your parcel by email within 3 to 5 days after ordering.
Please note delivery times may vary sometimes according to Peak busy season, Public holidays and country’s custom restrictions.
WILL THERE BE A DELAY AMID COVID-19 PANDEMIC?
Yes, you can expect shipping delays. More countries are limiting passenger flights and closing their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders, So, the estimated delivery time will be between 20-25 days.
We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.
International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees.
These funds are neither paid to Halipax nor are they set by Halipax rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.
Funds are due upon receipt in accordance with your local import and postal regulations.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.
To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.
We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.
You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery.
Alternatively, enter your tracking number into ‘Track your order’ on our website.
WHY MY TRACKING NUMBER NOT WORKING?
After you received an email with tracking information once your order is dispatched, you need to allow 3 to 5 business days for logistic to update their tracking record information on their system.
If you still have issues tracking your order, simply email us at admin@halipax.com and we will be more than happy to assist and locate your order.
WHAT TO DO IF MY TRACKING NUMBER IS STUCK?
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email and provide your shipping address again.
Step 3: If the items have arrived at your destination country - they are with local post of your country and most likely at your nearest post office. In an event of loss of merchandise while the items have arrived at destination country, we will not be responsible.
Most likely yes! We ship almost everywhere in the world.
*Many international orders are subject to tariffs/duties to be paid by the customer. These fees and taxes are the sole responsibility of the customer and are not factored into the price at purchase.
Please be sure to research your countries rules, regulations, tariffs, and duties before placing your order.
Halipax ("we" and "us") is the operator of (https://halipax.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
RETURNS
When dealing with personal health and rehabilitation - a product may function exactly as designed and work effectively for many patients. However individual results will vary.
We strongly suggest working with your HCP before making any purchases of medical equipment or supplies to give you the best chance of seeing a positive individual outcome.
We are unable to provide a warranty or guarantee that a particular product will treat your condition or relieve your symptoms. All products sold by halipax.com have a 1-year replacement warranty against defects.
Our policy lasts for 14 days from the date of delivery. If 14 days have gone by, unfortunately, we can’t offer you a return, refund, or exchange.
ALL returned items MUST be returned in LIKE-NEW condition with all original packaging and instructions and in the same condition that we sent them to you.
Damaged boxes, stains, pet hair, folded cards, broken seals/ plastic foiling, missing parts will not be accepted.
All returns or exchanges are subject to a third-party verification process.
If the condition of the product shipped back to us is not in an acceptable condition we reserve the right to not refund or exchange.
**Due to health and safety concerns and the hygienic nature of some products, in order to protect our employees and customers from any additional risk these items are NOT eligible for a refund if used or tried and no refunds will be issued.
These items include but are not limited to the following:
Personal Medical Products
Compression Garments
Cervical and Lumbar Traction Devices & Accessories (Condition Apply)
Facial Massage Devices
TENS/NMES units
Pillows & Cushions
Beauty and Personal Care Devices
Cupping/ Moxa Devices (FITDASH / ACHEFLY)
These items are eligible for Warranty Replacement or Store Credit at 20% off the initial value ONLY. There may be other exclusions.
If you have a question about the return eligibility of a particular product please contact us.
ALL CLAIMS OR REQUESTS FOR RETURNS OF DEFECTIVE PRODUCTS MUST BE MADE BY THE CUSTOMER TO HALIPAX WITHIN 72 HOURS OF THE RECEIPT OF THE PRODUCT(S) BY THE CUSTOMER VIA EMAIL OR BY CALLING +1 805 285 0748
To complete your return, we require a receipt or proof of purchase emailed to you when purchased.
Please do not send your purchase back to the manufacturer.
Please do not send your item without prior notification. you can notify us by emailing us at admin@halipax.com.
REFUNDS
Once your return is received and inspected by a third party, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 5-10 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not refund postage for lost, unclaimed, refused, or undelivered packages.
If a package is returned as undelivered/unclaimed, it is the customer's responsibility to follow up with the postal carrier.
If a package is returned or abandoned for refusing to pay the country's legal Import tax, it is the customer's responsibility and we reserve the right to refuse the refund.
Please note shipping fees are not refundable (if initially covered by us, they will be deducted from the return payment).
**All returns are subject to a 25% restocking/disposal fee. (Condition Apply)
The restocking fee will be waived when you choose to exchange an item for a different item of equal or similar value. The product must still be in brand new and unused condition.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, please allow 3-5 days for delivery due to the delays and/or lack of scanning within delivery carriers for efficiency in this heightened period. If it still has not arrived after 5 days, please contact the carrier to file a claim.
Halipax is not responsible for packages that have been reported stolen, lost, or misplaced if carrier marks are delivered and is not obligated to issue refund or store credit for these packages.
Halipax is willing and happy to assist in finding the best solution to get the product to the recipient.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@halipax.com.
SALES ITEMS
Only regular priced items may be refunded, unfortunately, all items discounted by 40% or more are considered final sale and cannot be returned for store credit or refunded to the original form of payment.
EXCHANGE
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@halipax.com.
ORDER CANCELLATION
Customers have 4 hours to cancel their order if they changed their mind for any reason. Unfortunately, we cannot cancel orders as we dispatch all orders within 4 hours.
If you wish to cancel your UNSHIPPED order after 4 hours, we will charge a 6% cancellation fee as payment providers charge this to us to reverse a payment. In order to cover these costs, they will be solely the customer's responsibility.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
RETURN SHIPPING
Once we received your initial email request for return, upon approval, you may return your product to the address we will provide via email within 7 days. Unfortunately, if 7 days pass we are unable to accept the return.
**PLEASE DO NOT SEND YOUR ITEMS WITHOUT PRIOR NOTIFICATION, WE HAVE A RIGHT TO REFUSE THE RETURNED ITEMS IF FAILURE TO DO SO.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
**If you are shipping an item over $75, you should consider using a trackable, Signature Required shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
You can change or cancel your order within 4 hours. Just contact us at admin@halipax.com for your request.
If we have begun processing your order and it has not left our facility, and you still wish to cancel your order, you will be charged a 6% cancellation fee for your canceled orders.
It's super simple to purchase from our website! In order to help you, we've prepared a short step-by-step guide below:
Select the product you wish to buy;
Choose the right variant;
Make sure to check the quantity - Remember we have our unique Bundle Discount!
Click on the ‘Add to cart’ button or for faster checkout just click "Buy Now" Button;
If you Choose to Add to Cart, review all items in your cart - if you’re ready to finalize your order, click on ‘Checkout’;
Finalize your order by filling out all the information needed in the checkout page: Customer Information, Shipping Address, Billing Address, Shipping Method, Payment Information and Coupon if there's any;
Now you're only one step of completing your order! Review all your order and click on ‘Complete Order’ to finally set the wheels in motion for your package to come flying home ;-)
WHAT IF I ADD NON-ENGLISH SHIPPING ADDRESS?
Since we ship orders worldwide, our website and services are based on English. All the information required for shipment should be written in English. We also require you to add a telephone or mobile number along with shipping address, so the carrier can easily contact you.
WHAT SHOULD I DO IF I ACCIDENTALLY ORDER MORE THAN ONE PRODUCT?
NO WORRIES! We're here to help you :)
In that case it's important that you contact us ASAP, so we don't ship the item you incorrectly ordered.
Please note that if your order is already shipped, unfortunately, we won't be able to cancel it.
We accept payments by all major Credit Cards such as Visa, MasterCard, American Express, Diners Club and etc...
We also accept PayPal, Apple pay and Google Pay.
HOW SECURE IS YOUR SITE?
Halipax processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.
We take security very seriously, all payments are verified by Stripe to prevent fraud.
HOW CAN I IDENTIFY THE PAYMENT ON MY BANK STATEMENT?
Payments to Halipax via debit/credit cards are identified as "HALIPAX ONLINE"
DO I HAVE TO PAY CUSTOMS DUTY TAX ON MY ORDER?
Unfortunately we are unable to advise what customs charges may be applied to international shipments.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Halipax.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
WHAT TO DO IF MY PAYMENT WAS DECLINED?
If you are experiencing an issue when making a payment, please double check and follow the following steps
ERROR MESSAGE
make sure you have inputted the correct details by checking all the information correctly.
contact your bank to ensure there are no problems with the card.
please contact us to submit details and we will investigate further.
To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):
What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)What payment method you were trying (e.g. PayPal, Visa)
A description of the problem and what time the problem occurred
If you get an error message, please include it in your message to us
PAYMENT DECLINED
If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address you informed on checkout.
If the above doesn't help, your Credit Card Company or bank will have more information.
If using PayPal, please contact PayPal directly if your payment has been declined.
